I let the vinyl hoses hang off of the unit into a bucket for a few days, rather than the normal drain, and the unit never alarmed while gradually filling the bucket with water. They seemed familiar with the problemI think its common. is there an "air gap" where the drain terminates? I just pushed the elbow onto the threaded fitting from the WH so I could take it apart and clean it if needed. My car has a sensor that tells me when the windshield wash is low. I wonder if it only alarms for as long as the pit is full, and then when the pump clears the pit it clears the alarm in the water heater. Try to clean out the condensate line and call Rheem tech support. No problems so farI just run my condensate line to a condensate pump which then pumps the water to a drain in my basement. Maybe the sensor is bad. By using our Services or clicking I agree, you agree to our use of cookies. Did you call Rheem? Im not sure how to address the alarm. The drain drops on top of a sump pit and the sump pump definitely works; I can hear it run when I pour water into the drain. reduced the frequency of the alarm but didn't eliminate it. Yes, I did indeed investigate. The setup looks fine, except the water sensor should be in the heater pan, there should be a drain on the heater pan, and you need a 6 once air gap between the ground and your popoff valve line. Sending me another sensor. Could it have something to do with the pressure of being looped into a longer, narrower PVC drain pipe (third picture)? Power Vent and Power Direct Vent heaters are equipped with the condensate drain, so the water vapor from the exhaust gases will roll down the PVC vent pipe and through the drain port out. 50 gal 10 year hybrid high efficiency heat pump water heaters department of rheem performance platinum 50 gal 10 a novel modelling roach for don t let new water heater rules 3 Best Hybrid Water Heaters The Most EfficientRheem Performance Platinum 50 Gal 10 Year Hybrid High EfficiencyRheem Performance Platinum 50 Gal 10 Year Hybrid Read More I installed an 80 gallon version last year and the drain lines are simply placed into a stand pipe (like a washing machine would use). When I originally hired a plumber to install the heater, he used PVC pipe for both the primary and secondary condensate line outs, connected together further downstream with a tee. Hybrid water heater complains condensate lines are blocked; replaced all condensate lines, still complains. I manually poured water down the line to confirm they're not blocked. The unit is a Rheem "Prestige" heat pump water heater. Not quite sure what you mean by, I just pushed the elbow onto the threaded fitting from the WH. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. I have a HP water heater as well. Damn. Try searching online and see how much it would cost to replace the sensor if feasible. Thank you. Will try this next. Yes, I just laid that sensor aside to adhere the small clips to the inside of the pan. I've seen these fail so that even if the reservoir is full, the light still claims it is empty. I would contact Rheem customer support by phone and see what they say. Was the elbow itself threaded to fit without an adapter? Everything drains smoothly. What did they suggest? But now that I connect them to the drain pipe it alarms. of pipe before transitioning to the PVC tubing. I have had no problems. It alarms even when the hoses are simply dangling into a bucket, but less often, Pictures of the current setup here http://imgur.com/gallery/rCs8R. Might be an easy fix though, or more expensive if an input on a control board had gone bad. Press question mark to learn the rest of the keyboard shortcuts. The State hybrid manual says to put water heater in standby mode, then turn off power, remove access panel on fan side by loosening screws, wipe dirt and debris to clean pan, inspect line for clogs and kinks, do not reduce drain tube into smaller line, put cover back and restore power, then system performs diagnostic prior to operation. I think so. It might be a sensor that needs to be cleaned or replaced. Ha! Image of setup: water heater setup. New comments cannot be posted and votes cannot be cast. Did you transport on its side? It's remotely possible that once in awhile the place where the drain pipe terminates is below the water level in the sump pit. A place where people can come to learn and share their experiences of doing, building and fixing things on their own. Any advice? Water is definitely not backing up into the unit. Little online. New comments cannot be posted and votes cannot be cast, Don't advertise or try to compare pricing, thanks, Press J to jump to the feed. It's remotely possible that once in awhile the place where the drain pipe terminates is below the water level in the sump pit. Find out how the system senses water. Heat pump water heater says my condensate line is blocked, even though clear, Re: Heat pump water heater says my condensate line is blocked, even though clear, https://www.homedepot.com/catalog/pdfImages/2b/2b4d73bf-5db1-4e11-871e-edab5c91b119.pdf, Quote from: a_scanner_brightly on March 08, 2018, 08:14:00 PM. Seems unlikely but I'm out of ideas. Press question mark to learn the rest of the keyboard shortcuts. Not sure how they determine that your line is pluggedwhether it's pressure or some other means. It hasn't given error codes since then. We're only 2 adults so we don't use a lot of hot water. The water heater alarmed that a condensate line was blocked so I removed the fixed PVC piping and replaced them with transparent vinyl tubing with removable garden-hose style connectors so I could see what's happening. I had to put a 90 degree elbow immediately off the side of the water heater (pointing straight down), and a short stub (2-3 inches?) Why switch it to the electrical mode? No obstruction I could see or feel. I need a new electric water heater and I'm trying to decide between standard and hybrid heat pump. Could you describe the 90 elbow in more detail? Did it screw directly into the water heater? The alarm does go off intermittently. Sorry for the nearly two-week delay Rheem cust service thinks the sensor is bad. Are you thinking having the pipe below the water level in the sump pit can put enough back pressure on the condensate line to make the sensor think it's blocked? Login with username, password and session length. I'd call tech support and scour the internet, there's probably a sensor that's gone bad. Theyve been great to work with so far. There are multiple factors to consider. I tried a similar setup to yours and it alarmed/error coded for water too. When I originally hired a plumber to install the heater, he used PVC pipe for both the primary and secondary condensate line outs, connected together further downstream with a tee. Switch it into traditional mode (meaning it uses only the elements to heat the water). The setup looks fine, except the water sensor should be in the heater pan, there should be a drain on the heater pan, and you need a 6 once air gap between the ground and your popoff valve line. The unit is a Rheem "Prestige" heat pump hybrid water heater. Switch it into traditional mode (meaning it uses only the elements to heat the water). Press J to jump to the feed. EDIT2: spoke too soon. I didn't double check that (it's in my crawl space so a bit of a PITA to get to). The recommendation is to get a condensate drain kit for convenient draining , and metal drain pans to protect the room where the heater is installed. The unit is a Rheem "Prestige" heat pump water heater. Try to clean out the condensate line and call Rheem tech support. What's your assumption here? I did transport on its side. Cookies help us deliver our Services. Good to know I'm not the only one. 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