Edit payment info, 1-Click Settings Verify that your TV is on and set to the correct HDMI input channel. I have a support case opened for this. Please select what best describes the information: Thanks! Try replacing your HDMI cable or HDMI hub (not included) with a new one. Ask the community. we'll use this information to improve our online Help. Select the department you want to search in. Verify that your TV is on and set to the correct HDMI input channel. The cube is on but the screen stays black. View purchased books & apps, Your Subscriptions Try replacing your HDMI cable or HDMI hub (not included) with a new one. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Use the following tips to help get your blank or unresponsive screen up and running. Disconnect the Fire TV device from the HDMI port then plug it back in. However, since the Fire TV also supports CEC to wake the TV and switch to the right input, I usually do the opposite: I hit home on my Fire TV remote and it wakes both the Fire TV and the TV and switches to the right input if not already there (which can be annoying if watching another input and someone sits on the Fire TV remote). Any button on the remote should wake it (I think), but I always use the home button. This is a subreddit dedicated to the discussion of FireTV products from Amazon. Make sure that connected devices (A/V receiver or soundbar) are turned on. Devices & Content Cookies help us deliver our Services. Deliver books, apps to your device, Digital Purchases Use the connection equipment that came with your device. Use a High-Speed HDMI cable (not included) for streaming titles in 4K Ultra HD. If the issue persists, check your equipment and connections: Restart your Fire TV Cube. View purchased books & apps, Your Subscriptions Im not sure what triggers it but Im sure its the HDMI connection. Ask the community. Press question mark to learn the rest of the keyboard shortcuts. Match your remote's source or input button to the HDMI port that your Fire TV is plugged into. Edit payment info, 1-Click Settings we'll use this information to improve our online Help. EDIT: I am using a Vizio D55un HDTV is that helps If the issue persists, check your equipment and connections: For more help, try our Amazon Fire TV forum. Video: Blank or Frozen TV Screen with Fire TV Cube. The Fire TV sleeps when not in use. While we're unable to respond directly to your feedback, Switching the HDMI connection using the tv remote and switch back to fire tv cube or restarting fire tv cube (press select and home button for a few seconds) seems to resolve the problem but I dont see why I have to do these things almost daily to kick the fire tv cube out of the black screen. Confirm that your TV is HDCP-compliant. You'll need to disable HDMI CEC until a firmware update fixes this. There's a problem loading this menu right now. If I turn on my TV without touching the Fire TV remote, I also have a black screen. Note: When you start or stop streaming a title in 4K Ultra HD, your TV screen possibly flickers or turns black for up to five seconds. This occurs after trying to start in the morning. Select the department you want to search in. Or connect your Fire TV device directly to the television. Be sure that the HDMI cable is fully connected to both your TV and Fire TV Cube. It's a bug. This isn't the information I was looking for, Top subscription boxes – right to your door, Alexa Isn't Responding on Your Fire TV Cube, Connect Fire TV Cube to Cable or Satellite Equipment, Multi-Room Music is Out of Sync on Your Fire TV Cube, Multi-Room Music Isn't Playing on Your Fire TV Cube, © 1996-2020, Amazon.com, Inc. or its affiliates. Deliver books, apps to your device, Digital Purchases Use the power adapter and connection equipment that came with your device. Turn on any A/V receivers or sound bars connected to your Fire TV device and switch them to the correct input. Review the video-cable section of the TV owner's manual. Black screen occurs when I turn the tv on sometimes. Restart your Fire TV device. Note: When you start or stop streaming a title in 4K Ultra HD, your TV screen possibly flickers or turns black for up to five seconds. While we're unable to respond directly to your feedback, Use the connection equipment that came with your device. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. There's a problem loading this menu right now. Are you sure it’s not sleeping? Change your address, Digital & Device Forum By using our Services or clicking I agree, you agree to our use of cookies. Please select what best describes the information: Thanks! Find a fix for your blank or frozen TV Screen with Fire TV Cube. Switching the HDMI connection using the tv remote and switch back to fire tv cube or restarting fire tv cube (press select and home button for a few seconds) seems to resolve the problem but I dont see why I have to do these things almost daily to kick the fire tv cube out of the black screen. New comments cannot be posted and votes cannot be cast. Devices & Content This isn't the information I was looking for, Top subscription boxes – right to your door, Reset Your Fire TV Device to Factory Settings, Can't Pair Your Fire TV Remote During Setup, Use Your Amazon Fire TV in a Different Country, App Crashes or Won't Load on Your Fire TV Device, Change Your Echo and Fire TV Sound Settings on Fire TV, Clear App Data and Cache on Fire TV Devices, Fire TV Device and Accessory Software Updates, Install Games & Apps on Your Fire TV Device, Replace Batteries in Alexa Voice Remote (2nd Generation), Reset the FreeTime Child PIN on Your Fire TV, Troubleshoot Wi-Fi Connection Issues with Your Fire TV, Uninstall Games & Apps on Your Fire TV Device, Use Your Mobile Device Like a Fire TV Remote, © 1996-2020, Amazon.com, Inc. or its affiliates. For more help, try our Amazon Fire TV forum. Press J to jump to the feed. Turn on any A/V receivers or sound bars connected to your Fire TV device and switch them to the correct input. 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