They have some really neat, unique styles and finds at insanely low and reasonable prices. Shein is one of the undeniable leaders of pret-a-porter brands for women nowadays. delivering poor quality merchandise) or providing refunds. The company has sites supported in countries such as the USA, Spain, France, Russia, Germany, Italy, Australia and the Middle East. This allows you to easily return items, and they will provide the shipping label. I would guess it means all 13 items were shipped in one package together! SHEIN also contains large warehouses in several countries of Europe, the USA and Asia. Does that mean literally only one of my items have been shipped or one box full of items? Fashion & Lifestyle Blog by Brooke Jensen. However I have sent emails and tried to get a hold of the company and couldn't. Read More Business Details and See Alerts. Please also be aware that next day delivery is NOT currently available for UK customers. Did you have to pay the shipping with DHL because they are asking me too pay I dont understand. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. SHEIN has international warehouses based in Asia,America,Europe and the Middle East. However, if you order a lot of items, Ive had them delivered via DHL. To track a Shein package, you need the Shein order tracking number, which can usually be found in your account on the order page. Dress: SheIn | Heels: Target | Sunglasses: Karen Walker (Similar: SheIn These are the BEST dupe! Customer Reviews are not used in the calculation of BBB Rating, Location of This Business1980 Us Highway 1 Bldg 3D, N Brunswick, NJ 08902-4445, Need to file a complaint? Amazon Tracking. SHEIN successfully sells in the markets of Europe, America, Australia, and the Middle East. Just enter your Shein tracking number(not order number) and press the track button. I have them too!) It is not refunded into my bank account either. (Literally, you can order about 7-8 pieces for around $100! I just placed an order last week and mine is already here! Hi Whitney! SHEIN is a marketplace that collects goods from numerous sellers. Shein orders to United States are usually shipped by China Post and delivered by USPS when you've chosen Standard Shipping and by FedEx for Express Shipping. Most SheIn items are coming from China, however they do have a warehouse in the United States. If SheIn is using DHL, you will receive a text message with details. You can find out the history of your order and its status. Log in to My Account and check order status. BBB reports on known marketplace practices. I would compare the quality to Forever21 and H&M. What is the meaning of Arrived at USPS Regional Destination Facility? How BBB Processes Complaints and Reviews. I like this website &got everything I ordered, however when I returned some items over a month ago I was assured the refund would go into my sheIn wallet and I still have not received it. If your order is Shipped, click on the Track button to check the current status of your package and find the track number. Happy SheIn Shopping Everyone!!! Shein is an affordable online clothing site. Have you tried to message them about the status of your order? Next, enter the order number / departure number in the search field above, and our service will track your parcel through all possible services, calculate the delivery time and show you where the Shein parcel is, including the exact location. Parcel Monitor user from Ireland 4 days ago. As a matter of policy, BBB does not endorse any product, service or business. No! Read more. Enter Shein's order tracking number in search field on top of the current page. Enter your email address to receive new posts to your inbox! The prices are so low that many wonder whether they are a legitimate retailer. SHEIN is an international B2C e-commerce platform. I placed an order on June 26th 2020, it is now July 27th 2020 and I still have not received my order. They operate under many hundreds of brand names and theyre all too good to be true. Parcel Monitor user from Greece 5 days ago. As you may have noticed, SheIn is one of my favorite places to shop! Ive bought wide variety of items from SheIn: tops, dresses, sweaters, boots, sandals, handbags, sunglasses, beach bags, and beach blankets. Shein company is located in Shenzhen, China. Just copy and paste here your tracking number to track your Shein order. When I track my order, it says it arrived in the United States at local courier facility on July 2nd and has not been updated since. I always click on the link and check the box to leave the package without a signature required. Item broken on receipt. A lot of their tops and dresses run short (Im 59 for reference), so sizing up gives you a little extra length. Shipping at Ramadan and Black Briday may take longer than the 3 to 7 days. SHEIN closely monitors the trends of the fashion world so that SHEIN fashionistas keep up with fashion, competently updating their wardrobe. Follow my adventures on Twitter and My Blog. When you place an order with SHEIN we will have to process the order first. It usually depends on the number of items you order, but if you need an outfit quickly, I would make sure you order early. Some of the sources of information BBB relies on are temporarily unavailable. Required fields are marked *. I also made Parcels package tracking app, download it Parcels for iOS or Parcels for Android. Usually, I receive my items via USPS. {{ lang_footer_customer }} {{ SHEIN_PC_KEY_4097 }} Home; About Us {{item.titleGroup}} {{subItem.title}} The brand was founded in October 2008, and has since adhered to the philosophy that "everyone can enjoy the beauty of fashion." On Shein website you can buy all kinds of dresses, blouses, trousers, swimwear, shoes, bags in short, everything to totally renew your wardrobe. The company mainly focuses on women's clothing, offering a wide range of men's and children's clothes, shoes, accessories and household goods. hi. Why is my package stuck in Hebron ky this is ridiculous it should already been delivered if it's that close to me no reason for you to hold it you all have terrible service . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Some items are already in Shein's warehouse and therefore ship faster. There are some positives and negatives to ordering from SheIn, so Im here to answer all of your questions! If its going US to China I could be that its been scanned through the facility in the US probably has been through customs and on its way to a outbound flight to China. Read More Read 767 More Complaints received multiple reports from consumers that SheIn is taking orders and Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. Your order will dispatch from the nearest warehouse when possible, although the majority of stock is located in China so you may receive different packages for the same order. To place a return, you follow these steps on their website: Sign in to your Account > My Orders > Return Item > Select the Item you want to return. I just placed a huge SheIn order, so I cant wait to show you some of the items I purchased below! Parcel Monitor user from United States 3 days ago. My husband tells me I have an unlimited SheIn budget, but I think hes regretting that decision!) We appreciate your patience as we and everyone in our communities focus on addressing this crisis. BBB remains operational and focused on serving our business community. At present, SHEIN ships to over 220 countries and regions around the world. I would ALWAYS recommend clicking the box to pay $2.99 for Return Insurance. Please check out resources available to you at BBB.org/coronavirus. And many of them may be ultimately one company: ShenZhen Global Egrow E-Commerce Co. To track a Shein package, you need the Shein order tracking number, which can usually be found in your account on the order page. Download Parcels app for iPhone or Android to always know where your packages are, and get Push notifications when package tracking changes. After this you will be then taken to an overview of your recent shipping history of the Package. BBB is here to help. Well that depends on what direction the package is going. I would contact SheIn. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have no way of finding out where my package is, as I believe it has been lost in transit. When I track my order, it says it arrived in the United States at local courier facility on July 2nd and has not been updated since. Shein will make every effort to deliver your package ASAP. Ive had items come as quickly as 2 business days and take as long as 15 business days. Shein's team ensures your order is being processed as quickly as possible. It was a big purchase and a pretty big return so it's important I get my money back. My order tracking has not updated since September 16, where it said it was on way to local courier. Damage in two places. Use of them does not imply any affiliation with or endorsement by them. I did not have to pay any shipping with DHL. Ive had items come as quickly as 2 business days and take as long as 15 business days. I made Snow Trips ski & snowboarding trip planning and ski resort comparison app. SHEIN packages are delivered by Aramex, fetchr or naqel. Shipping from SheIn is free (it says on their website you have to order $49 worth, however there is always a free shipping code). BBB has BBB Business Profiles generally cover a three-year reporting period. Your blog was definitely helpful for my first purchase from Shein. All logos, product and company names are trademarks or registered trademarks of their respective holders. There are some positives and negatives to ordering from shein, so i ve had come! 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