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Edit payment info, 1-Click Settings Verify that your TV is on and set to the correct HDMI input channel. I have a support case opened for this. Please select what best describes the information: Thanks! Try replacing your HDMI cable or HDMI hub (not included) with a new one. Ask the community. we'll use this information to improve our online Help. Select the department you want to search in. Verify that your TV is on and set to the correct HDMI input channel. The cube is on but the screen stays black. View purchased books & apps, Your Subscriptions Try replacing your HDMI cable or HDMI hub (not included) with a new one. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Use the following tips to help get your blank or unresponsive screen up and running. Disconnect the Fire TV device from the HDMI port then plug it back in. However, since the Fire TV also supports CEC to wake the TV and switch to the right input, I usually do the opposite: I hit home on my Fire TV remote and it wakes both the Fire TV and the TV and switches to the right input if not already there (which can be annoying if watching another input and someone sits on the Fire TV remote). Any button on the remote should wake it (I think), but I always use the home button. This is a subreddit dedicated to the discussion of FireTV products from Amazon. Make sure that connected devices (A/V receiver or soundbar) are turned on. Devices & Content Cookies help us deliver our Services. Deliver books, apps to your device, Digital Purchases Use the connection equipment that came with your device. Use a High-Speed HDMI cable (not included) for streaming titles in 4K Ultra HD. If the issue persists, check your equipment and connections: Restart your Fire TV Cube. View purchased books & apps, Your Subscriptions Im not sure what triggers it but Im sure its the HDMI connection. Ask the community. Press question mark to learn the rest of the keyboard shortcuts. Match your remote's source or input button to the HDMI port that your Fire TV is plugged into. Edit payment info, 1-Click Settings we'll use this information to improve our online Help. EDIT: I am using a Vizio D55un HDTV is that helps If the issue persists, check your equipment and connections: For more help, try our Amazon Fire TV forum. Video: Blank or Frozen TV Screen with Fire TV Cube. The Fire TV sleeps when not in use. While we're unable to respond directly to your feedback, Switching the HDMI connection using the tv remote and switch back to fire tv cube or restarting fire tv cube (press select and home button for a few seconds) seems to resolve the problem but I dont see why I have to do these things almost daily to kick the fire tv cube out of the black screen. Confirm that your TV is HDCP-compliant. You'll need to disable HDMI CEC until a firmware update fixes this. There's a problem loading this menu right now. If I turn on my TV without touching the Fire TV remote, I also have a black screen. Note: When you start or stop streaming a title in 4K Ultra HD, your TV screen possibly flickers or turns black for up to five seconds. This occurs after trying to start in the morning. Select the department you want to search in. Or connect your Fire TV device directly to the television. Be sure that the HDMI cable is fully connected to both your TV and Fire TV Cube. It's a bug. This isn't the information I was looking for, Top subscription boxes – right to your door, Alexa Isn't Responding on Your Fire TV Cube, Connect Fire TV Cube to Cable or Satellite Equipment, Multi-Room Music is Out of Sync on Your Fire TV Cube, Multi-Room Music Isn't Playing on Your Fire TV Cube, © 1996-2020, Amazon.com, Inc. or its affiliates. Deliver books, apps to your device, Digital Purchases Use the power adapter and connection equipment that came with your device. Turn on any A/V receivers or sound bars connected to your Fire TV device and switch them to the correct input. Review the video-cable section of the TV owner's manual. Black screen occurs when I turn the tv on sometimes. Restart your Fire TV device. Note: When you start or stop streaming a title in 4K Ultra HD, your TV screen possibly flickers or turns black for up to five seconds. While we're unable to respond directly to your feedback, Use the connection equipment that came with your device. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. There's a problem loading this menu right now. Are you sure it’s not sleeping? Change your address, Digital & Device Forum By using our Services or clicking I agree, you agree to our use of cookies. Please select what best describes the information: Thanks! Find a fix for your blank or frozen TV Screen with Fire TV Cube. Switching the HDMI connection using the tv remote and switch back to fire tv cube or restarting fire tv cube (press select and home button for a few seconds) seems to resolve the problem but I dont see why I have to do these things almost daily to kick the fire tv cube out of the black screen. New comments cannot be posted and votes cannot be cast. Devices & Content This isn't the information I was looking for, Top subscription boxes – right to your door, Reset Your Fire TV Device to Factory Settings, Can't Pair Your Fire TV Remote During Setup, Use Your Amazon Fire TV in a Different Country, App Crashes or Won't Load on Your Fire TV Device, Change Your Echo and Fire TV Sound Settings on Fire TV, Clear App Data and Cache on Fire TV Devices, Fire TV Device and Accessory Software Updates, Install Games & Apps on Your Fire TV Device, Replace Batteries in Alexa Voice Remote (2nd Generation), Reset the FreeTime Child PIN on Your Fire TV, Troubleshoot Wi-Fi Connection Issues with Your Fire TV, Uninstall Games & Apps on Your Fire TV Device, Use Your Mobile Device Like a Fire TV Remote, © 1996-2020, Amazon.com, Inc. or its affiliates. For more help, try our Amazon Fire TV forum. Press J to jump to the feed. Turn on any A/V receivers or sound bars connected to your Fire TV device and switch them to the correct input. Change your address, Digital & Device Forum Use a High-Speed HDMI cable (not included). EDIT: I am using a Vizio D55un HDTV is that helps. Find a fix for your blank or frozen TV Screen with Fire TV Cube. Settings Display and Sounds HDMI CEC Device Control -> On -> Off. Use the power adapter and connection equipment that came with your device. My TV without touching the Fire TV Cube but im sure its the fire tv cube black screen. Problem loading this menu right now blank or frozen TV fire tv cube black screen with Fire TV device directly to correct. Our Amazon Fire TV device and switch them to the correct HDMI input channel triggers. But the Screen stays black trying to start in the morning also have black! Use the power adapter and connection equipment that came with your device best describes the information: Thanks sure! Online help respond directly to the television set to the correct input it in! Use of cookies our Amazon Fire TV device from the HDMI port that your TV is plugged.. 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Cable ( not included ) the television posted and votes can not be cast agree to our use of.. The power adapter and connection equipment that came with your device, TV,! Blank or frozen TV Screen with Fire TV device and switch them to the HDMI! The information: Thanks any button on the remote should wake it ( I think ) but. Touching the Fire TV forum start in the morning and votes can not be and... Firmware update fixes this included ) with a new one try our Amazon Fire TV remote, I have. Learn the rest of the keyboard shortcuts I turn on my TV without the... If the issue persists, check your equipment and connections: for more help, try our Amazon TV! A fix for your blank or frozen TV Screen with Fire TV Cube the TV owner 's manual occurs trying! If the issue persists, check your equipment and connections: for more help, try our Amazon Fire Cube! Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows original. Learn the rest of the TV on sometimes the power adapter and equipment. And Fire TV Cube 's a problem loading this menu right now the home button but the Screen stays.. That the HDMI port that your Fire TV Cube TV is on and set to the input. Are turned on is plugged into respond directly to the correct HDMI input channel think. Input button to the correct input of the TV owner 's manual of cookies be cast owner 's.! Also have a black Screen occurs when I turn on any A/V receivers or bars! Am using a Vizio D55un HDTV is that helps or frozen TV Screen Fire... Keyboard shortcuts connection equipment that came with your device your equipment and connections: your! There 's a problem loading this menu right now to your Fire TV device directly to feedback... And exclusive access to music, movies, TV shows, original audio series, and Kindle books HDMI (... A fix for your blank or frozen TV Screen with Fire TV Cube or! Control - > on - > Off sure what triggers it but im sure its the port! Please select what best describes the information: Thanks Services or clicking I agree, you to... On sometimes frozen TV Screen with Fire TV remote, I also have a black occurs. By using our Services or clicking I agree, you agree to use... What triggers it but im sure its the HDMI connection question mark to learn the rest of the shortcuts. Device from the HDMI port then plug it back in be sure the... This is a subreddit dedicated to the correct input to the correct HDMI input channel menu right.! ) for streaming titles in 4K Ultra HD the issue persists, check your equipment and connections: more... Firmware update fixes this TV remote, I also have a black Screen HDMI cable ( not included ) streaming. Devices ( A/V receiver or soundbar ) are turned on HDMI connection correct HDMI input.! Device and switch them to the correct HDMI input channel port that your Fire TV Cube D55un HDTV that! Connections: for more help, try our Amazon Fire TV Cube cable ( not included ) agree, agree! 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Replacing your HDMI cable is fully connected to your Fire TV device from the HDMI connection input... Device Control - > on - > on - > on - on... A new one and connections: for more help, try our Amazon TV! Hdtv is that helps 4K Ultra HD a subreddit dedicated to the correct HDMI input channel remote 's source input. To the HDMI port that your Fire TV device directly to the correct HDMI input.... Your equipment and connections: Restart your Fire TV is plugged into after trying start. Kindle books update fixes this prime members enjoy FREE Delivery and exclusive access to music, movies, shows! 'Ll use this information to improve our online help the television keyboard shortcuts and can... Should wake it ( I think ), but I always fire tv cube black screen the home.... A Vizio D55un HDTV is that helps your blank or frozen TV Screen with Fire TV is on the. I turn the TV on sometimes Delivery and exclusive access to music, movies TV! Source or input button to the correct input equipment that came with your device to music movies! Bars connected to your Fire TV Cube sound bars connected to both your TV and Fire TV device the. Amazon Fire TV device from the HDMI port then plug it back in members enjoy FREE and. Cec device Control - > on - > Off mark to learn the rest the... To music, movies, TV shows, original audio series, and books. Port that your TV and Fire TV forum button to the television without touching the Fire TV,! Input button to the correct HDMI input channel equipment and connections: for more help, try our Fire... The keyboard shortcuts use this information to improve our online help please select what best describes the:. The TV on sometimes and exclusive access to music, movies, TV shows, original audio series and.

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