I understand parts will be available in the next few weeks, and for now I'm taking that extra little bit of care when putting my bike on the stand. Mileage: 2287 | Power: 34bhp | Torque: 21lb-ft | Weight: 169.5kg | Price: 5,100. Looking at the broken metal in the stand bracket, it appears very brittle. This website uses cookies. A G310R owner, Ankur Vashishtha of Bangalore, blamed too much vibrations above 80 (kmph) and it even caused him numbness without having gloves on while riding. Since it is not possible to completely rule out an insecure standing position of the vehicle where this fault occurs, BMW Motorrad is fitting the vehicles with an additional reinforcement. Many feel that they are cheated for being the first ones to take delivery of the motorcycles due to the recent year-end price offer for new buyers and poor product quality. The NHTSA also offers a safety hotline service at 1-888-327-4236. Should the piston be stuck in a compressed position, this could affect acceleration and produce a smell. radially-mounted caliper, For a competitive motorcycle insurance quote click here. But I asked BMW what the situation would be if a customer were unlucky enough to suffer a broken side-stand support: Within 30 days, by law, a customer can choose to reject the bike and get a full refund, a BMW spokesperson told me. It shifted slightly. Owners who have paid to replace a corroded, faulty brake caliper before the recall was issued may be eligible for a refund. As its a long-term test bike on loan from BMW, the first thing I did was to call the UK headquarters. Here are the details. BMW of North America has issued a recall on the C 400 X scooter and G 310 GS and R motorcycles because of possible corroded brake calipers. For any brand to sustain in the market, servicing and aftersales support are two key aspects as maintaining credibility holds plenty of significance in the long term. Beyond that, its at the discretion of the dealer, but here at Balderston, as a matter of course wed offer the customer a loan bike for the duration., My new bike isnt fixed yet. The clatter of metal and plastic hitting the ground was all the more surprising given that I was standing ten feet away from the bike. Im disappointed, no doubt and after recently writing that BMW has clearly spent its budget in the right places, something has obviously gone wrong with the quality control in this area. If BMW knows of a problem and, in this instance, we know of a problem BMW will offer the customer the choice, again, of a full refund, a change of bike or the choice to wait for repair. The manufacturer has ordered a delivery stop, meaning no new units of these models will be delivered until the brake issue is addressed. BMW has issued a recall on a number of C 400 X scooters, as well as G 310 GS and R motorcycles because of a possible brake issue. I now have a replacement machine, but I also spoke to TJ of BMW dealership. Owners will be written to by BMW Motorrad or by BMW dealerships directly and requested to make an appointment with their BMW Service Partner to carry out the recall campaign. In a relaxed and slightly raised seat position, every challenge can be surveyed and negotiated with precision. How new Coronavirus lockdown restrictions affect motorcycling, /bikesocial/reviews/bikes/long-term-test-bikes/bmw-long-term-test-bikes/bmw-g310gs-blog-the-day-my-bmw-crashed-itself, bikesocial/reviews/bikes/Long term test bikes/BMW-Long-Term-Test-Bikes/BMW G310GS blog The day my BMW crashed itself, BMW G310GS blog: The day my BMW crashed itself. I'm still really pleased with my bike; I use it every day and its been 100% reliable to, date. This is the piece of metal that snapped off, leaving the bike to fall, Buyers of the motorcycles in question will be contacted by BMW Motorrad in writing or by phone. Source: Thats no excuse this shouldnt happen but it could help explain what pushed mine to failure before it could be remedied. The customers are taking it on their own hands and using social media seeking answers! The first lot of customers are quarrelling about getting abandoned by the (Tusker BMW Motorrad) dealer representative on Whatsapp group, in the name of creating a new group for 2019 customers. Write CSS OR LESS and hit save. This is regardless of whether it happened ten miles from the customers home, or somewhere in Europe. BMW Motorrad has been in the radar for all the wrong reasons lately ever since the G310 twins went on sale at a steep price range in July 2018. Kevin Fairburn also owns one; My 310GS comes under the recall, though like most Im. I still expect to receive an official recall notice from BMW in due course, but I'm not too concerned at the moment. NHTSA, Harley Issues Recall For Reflector Problem On Some Touring Models, A Number Of Piaggio Products Recalled For Brake Issue, Owners of the affected models will be sent a letter inviting them to make an appointment with their BMW dealer to have all calipers replaced on their vehicle. Another owner lamented that he got three different explanations for a single issue on his motorcycle as the technical staff did not get the hang of what had actually happened. With their voices not being heard, some customers are demanding refund of the excess amount paid by them for being brand freak and they want the issues to be checked thoroughly and any manufacturing defects should be fixed. Discussing with team Tusker/BMW can happen only when you as an owner of the bike face this issue. It still needs the reinforcement, but there are no signs of weakness in this one at the moment. The G310R naked street-fighter and G310GS dual-purpose adventure tourer are manufactured in collaboration with TVS Motor Company at its Hosur plant since 2016. Shortly after, the US and the UK released a statement: BMW Motorrad is running a recall campaign to check the side stand connection in the models G 310 R and G 310 GS from the production period 12/2016 05/2018 for prior damage and install an additional bearing block for reinforcement purposes so as to prevent any potential bending or, in extreme cases, breakage. CTRL + SPACE for auto-complete. We do not have any updates from the brand for headlight vibration issue. BMW Motorrad is on the receiving end within seven months of the debut of its entry-level motorcycles. They also want assurance from BMW that these alternator issues wont happen/will be taken care. If you think this is too much, rear break pad costing nearly Rs. Some owners questioned the premium positioning of these motorcycles, as even the headlamp was said to be poorly fitted and does not hold in a place. If the bike was at the dealer and the stand was showing signs of weakness, the customer would be advised to stop riding it and arrange for the reinforcement to be one. The concept was conceived in Germany, but the bike itself is made in India to BMWs quality-control specifications by TVS (a very large scooter and moped manufacturer). Bennetts Motorcycling Services Limited is authorised and regulated by the, Important. Any magazine or websites long-term test bikes are owned by the manufacturers UK press office, so if something happens to them, they have to go back there. It happened ten miles from the clutch give consent for cookies to be used my feeling that While I was collecting my cleaning kit, the entire frame is broken big! From the clutch while idling/low revs problems for me either bush snaps the! 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